FAQs

Western River Customs

  • What is your refund policy?

    We offer a 30-day return policy for our customers. To be eligible, items must be in their original condition with tags and packaging intact, accompanied by proof of purchase. To initiate a return, please contact us at steven@westernriverscustoms.com. We'll provide a return shipping label and instructions. Please note that certain items, such as custom products or sale items, are non-returnable. For European Union customers, a 14-day cooling-off period applies. Once we approve your return, refunds will be processed within 10 business days to your original payment method.
  • How much do you charge?

    Our pricing varies based on the project's scope and associated costs. We encourage you to contact us directly for a detailed quote tailored to your specific needs.
  • Will I need a permit for a barn?

    Permit requirements for barns can differ depending on the structure's size, intended use, and local regulations. We'd be happy to guide you through the process and help determine if a permit is necessary for your specific project. Please reach out to us for more information.
  • Are you licensed and insured?

    Yes, we maintain all necessary licenses and carry comprehensive insurance coverage for our business operations.
  • How do I contact you to get a estimate?

    To receive an estimate, you can either call us directly or complete the contact form on our website. We prioritize prompt responses to all inquiries and look forward to assisting you with your project.